Health and Safety
FGS is a conscientious organisation: our health and safety culture is a major part of our business, and our commitment to maintaining it has resulted in numerous industry award wins. We will fully comply with all relevant health and safety legislation throughout the completion of works to your property.
As we work very closely with the insurance industry, we comply with TCF (Treating Customers Fairly) and FCA (Financial Conduct Authority) regulations. All complaints will be handled by one of our dedicated customer service advisors, and will be recorded onto our national database to help us continue to improve our procedures.
In the unlikely event of a complaint, please contact our customer service team on 01709 773778.
When we carry out work to your property, we take every care to carry out our repairs carefully and responsibly. Sometimes, however, unavoidable damage may occur, such as damage to surrounding brickwork or tiling. Our engineer will endeavour to fix these issues if they occur, but if this isn’t possible we will inform your insurance company immediately.
FGS sub-contracts a small proportion of the work the Insurance team undertakes on behalf of your insurer. This is to ensure that we can meet your service expectations, or occasionally because the repair requires specific expertise which we don’t have in-house.
Our sub-contractors are subject to the same health and safety standards as our in-house team, and are trained and monitored in the same ways.
The warranty we offer varies by product. Please speak to our customer service team for more information.
FGS adheres to the standards of various industry schemes and governing bodies within the UK. We are members of the Glass and Glazing Federation (GGF), and we are also FENSA (Fenestration Self-Assessment Schemes) registered.